Packing and Shipping
Below is a detailed guide outlining each step of our shipping and receiving process. Please review and follow these checkpoints carefully to ensure a smooth, efficient, and safe experience when your indoor playground equipment arrives:
Rest assured, our dedicated team also takes care of all the required paperwork for customs clearance, ensuring your shipment moves quickly through every checkpoint. Trust us to deliver convenience, efficiency, and peace of mind with every order.
Below is a detailed guide outlining each step of our shipping and receiving process. Please review and follow these checkpoints carefully to ensure a smooth, efficient, and safe experience when your indoor playground equipment arrives:
1. Verify Container and Seal Numbers
· Why it matters: Double-checking the container number and its seal ensures you’ve received the correct shipment and avoids unnecessary confusion.
· Action: Match the container number and seal number to the documents provided. If there’s any discrepancy, contact us immediately.
2. Open the Container Door Safely
· Why it matters: Contents may have shifted during transit; opening the doors too quickly could result in items toppling out.
· Action: Slowly crack open the container door, keeping clear of any potential falling or unstable pieces. Use caution and, if possible, have a second person assist.
3. Inspect for Damage
· Why it matters: Detecting damage early allows for prompt resolution and helps protect your claim rights.
· Action: Look for any sign of water damage, broken crates, dents, scrapes, scratches, or torn packaging. If you find visible damage:
· Document thoroughly: Take clear, well-lit photos from multiple angles.
· Keep packaging: Do not discard any damaged packaging until further instructions are provided.
4.Match Shipments to Packing List
· Why it matters: Ensures you have received all the components and prevents delays in installation or use.
· Action: Compare the contents of each crate or package against the packing list.
· Report discrepancies: Any missing pieces or inaccuracies must be reported to us within 48 hours of delivery.
· Consequences: Failure to report promptly may result in denial of a claim.
5. Understand Freight Methods and Charges
· Why it matters: We strive to select the most efficient and cost-effective shipping method, but customers need to be aware of associated responsibilities.
·Action:
· Note that: We reserve the right to choose the transportation carrier and shipping method.Freight charges will be billed to the customer.
· No Pallets: Our kids’ playground components are not typically palletized; packages come in various shapes and sizes (often around 2.5 CBM).A single package can weigh up to 85 kg (187 lbs).
6. Prepare for Unloading
· Why it matters: Ensures safety and prevents damage when dealing with large or heavy packages.
·Action: Have a team of 2–3 able-bodied individuals ready to lift and unload. Proper lifting techniques and safety precautions are strongly advised.
7. Responsible Storage
· Why it matters: Proper storage helps protect your investment and avoids accidental damage.
·Action: Once unloaded, it is the customer’s responsibility to store all parts safely until they are ready for assembly or installation.
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